n     Plan and install Cisco and Brocade Switches in a large campus environment.

n     Provide network support for the implementation of a VoIP solution in customer network.

n     Mentor other Network Engineers and Technicians in their daily functions

n     Provide remote network support for computer and telephone technicians

SOTECH / Ultra Electronics7/2010 – 12/2014

Lead Network Engineer1/2011 – 12/2014

Responsible for the support and administration of all network based equipment in SOTECH environment

·               Supervise/Lead a team of three Network Engineers

·               Mentor other Network Engineers and Technicians in their daily functions

·               Plan and implement future Network related Projects

·               Install, configure, and maintain Cisco Routers and Switches

·               Monitor, identify, and resolve network problems

·               Maintain and create network documentation using Visio

·               Troubleshoot and configure GRE/IPSEC tunnels

·               Troubleshoot and configure Firewalls and VPN connections

·               Use Wireshark to troubleshoot network issues

·               Support and maintain OSPF and BGP routing protocols

·               Provide 24/7 network support

·               Monitor and identify system issues using WhatsUpGold

System Administrator7/2010 – 1/2011

Responsible for the support and administration of all server based systems in SOTECH environment

·               Troubleshoot server, desktop, and printers issues in a Windows, Linux, and Unix environment

·               Maintained system configuration to ensure data integrity on Linux systems

·               Monitored equipment to ensure systems operated in compliance with specifications.

·               Troubleshoot and resolve hardware and software compatibility issues based on systems architecture, and project requirements.

·               Installed and configured system Hardware and Software on Linux Based systems

Electronic Data Systems/Hewlett Packard 10/2005 – 7/2010

Field Technical Support Rep/Senior Lan/Desktop Associate

Responsible for the consolidation of Giant Food’s Lan/Desktop environment into the Corporate Ahold environment

·               Managed move of all Lan/Desktop equipment to new Corporate Headquarters

·               Troubleshoot Network connectivity problems within Corporate Office

·               Setup of laptops and Desktops in Corporate Office

·               Maintain Inventory of all Information Systems equipment

·               Troubleshoot Hardware/Software issues within Corporate environment

·               Support of remote access thru Cisco VPN

·               Blackberry Support

·               Onsite Server and Tape Back Support

Ahold Information Systems    1998 – 10/2005

Giant Food, Landover, MD

LAN/Desktop Lead

Supervised project resolution team for Giant Food corporate LAN/Desktop support issues.  Managed 6 full time associates in providing 2^nd level support for PC environment that consisted of more than 60 servers and 3000 workstations. 

·               Managed successful conversion of 1000 desktops and laptops from Novell Netware/Windows NT environment to a Windows 2000 networking environment. 

·               Developed conversion project plans for Windows 2000 rollout that coordinated all activities for Security team, Programming teams, Server team and Desktop team, ensuring smooth transition for the user community.

·               Created and managed software automated installs thru the use of WinInstall.  Also, trained junior members of the staff in the use of the software.

·               Supervised all testing and conversion of software applications to ensure business continuity.

·               Managed deployment of Thin Client environment to remote distribution facilities, successfully reducing downtime and enabling user mobility throughout the warehouses.

·               Directed successful Y2K evaluation of all desktop software and hardware.

·               Managed Performance Appraisal process and motivated project team to provide superior PC support and customer service levels.

·               Requested to interview and select associates to provide PC support at our remote Ahold USA Executive facility.

·               Coached numerous college interns to provide professional support, paving the way for their solid career growth in our company.

·               Pioneered Lotus Notes multi-user install process.